For the 2nd year running we’ve been awarded the Gold Trusted Service from Feefo, the award-winning customers ratings platform. Customer experience is vital to any successful business and stands at the forefront of what Feefo believes in. The customer ratings platform who put the voice of the customer first.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Capital Physio have scored a 4.8/5 rating for customer experience based on 933 service ratings over the past year. 880 of those reviews scored four stars or above.
“We all contribute the success and delivery of the customer experience and their journey, from the moment they call up, to receiving treatment and managing their accounts. Feefo allows us to connect directly with our customers at any point of the journey, giving a clear and accurate view of our business. As recognition of our consistently positive feedback we have received a Gold Trusted Service certificate, proving the Capital Physio team’s ongoing efforts to deliver an outstanding service, thanks to everyone’s hard work and commitment!” – Marcus Kay, Operations Manager at Capital Physio.
Feefo is a global reviews and customer analytics solution to boost business & build trust. Feefo collects reliable customer feedback to deliver up to date insights so businesses and consumers can make better decisions. Feefo does this on behalf of 4,000 companies, providing reviews and customer analytics for more than 5,000 websites. Clients include Expedia, AXA, Next, The White Company, Moss Bros, Notonthehighstreet.com & Tepilo.
For more information please visit: www.feefo.com
About Capital Physio
Capital Physio is recognised as one of the leading physiotherapy groups in the UK, with a reputation for quality treatment and lasting results. Capital Physio is also one of the fast growing Physio groups with a network of clinics spanning the breadth of the country including London, Manchester, Birmingham, Cambridge, and North Lincolnshire. For more information please visit: www.capitalphysio.com