Returns and Refunds Policy

Thank you for shopping at Capital Physio.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product is in its original packaging- The product isn’t used or damaged- You have the receipt or proof of purchase
    Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By phone number: 03303330435
  • By email: admin@capitalphysio.com

Send the product with its original packing and the receipt or proof of purchase, to:

Capital Physio, 85-87 Bayham Street, London, NW1 0AG

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Capital Physio.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 03303330435
  • By email: admin@capitalphysio.com

Get in touch today

Call our team

033 0333 0435

Email us

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